{"id":888,"date":"2025-08-07T19:49:48","date_gmt":"2025-08-07T19:49:48","guid":{"rendered":"https:\/\/www.you-p.io\/?p=888"},"modified":"2025-08-26T13:18:28","modified_gmt":"2025-08-26T13:18:28","slug":"customer-interaction-a-lack-of-commitment-and-tact","status":"publish","type":"post","link":"https:\/\/www.you-p.io\/pt\/customer-interaction-a-lack-of-commitment-and-tact\/","title":{"rendered":"Customer Interaction: A Lack of Commitment and Tact"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"888\" class=\"elementor elementor-888\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c53e8be e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"4c53e8be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e6492b elementor-widget elementor-widget-text-editor\" data-id=\"8e6492b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wow!! And unfortunately, this is not the good kind of \u201cwow.\u201d It was appalling.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>I recently purchased an item from a major home improvement store that specializes in flooring.<br \/>As always, I took the opportunity to observe the level of customer service\u2014it&#8217;s second nature to me.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>At the time of purchase, everything seemed fine. The salesperson helped explain the product options and their applications, clearly communicated the pricing, and informed me that my order would be delivered to my home in about a week and a half.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Fast forward a week and a half\u2014no calls, no updates. So, I reached out to the store. They told me there were delays and that they couldn&#8217;t say when the product would be delivered. To make matters worse, the representative shrugged it off, saying it was a carrier issue and I\u2019d have to wait another week to \u201cmaybe\u201d get more information. \ud83d\ude41<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>A week later\u2014still no updates. I called again. The first person who answered had no idea about my order and said she\u2019d find someone who could help. After about ten minutes, someone else picked up and told me the computer she was using didn\u2019t have access to order information. She had to go to another terminal.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>More time passed. Then she came back and said, \u201cSorry for the wait. The store is huge, and my legs are short.\u201d \ud83d\ude33<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Honestly, I didn\u2019t know whether to laugh or cry\u2014so I said nothing.\ud83d\ude36<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>In the end, she told me my order was, actually, already at the store and could be delivered within the next two days.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>So, from \u201cwe don\u2019t know where your order is\u201d to \u201cwe can deliver it in two days,\u201d all in about 15 minutes. Incredible.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>You might say: \u201cWell, at least you\u2019re getting your order\u2014you must be happy.\u201d<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Yes&#8230; and no.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Sure, I\u2019m glad I\u2019ll finally receive my purchase, but I\u2019m not at all happy with the way the store handled the situation.<br \/>This kind of experience builds distrust. And I can&#8217;t help but wonder\u2014if I hadn\u2019t called, would my order have just sat there until someone with longer legs stumbled across it?<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>So, here are a few key points to remember when it comes to customer interactions:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>\u2705 <strong>Never<\/strong> give your customer a due date you\u2019re not committed to meeting.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>\u2705 Don\u2019t wait for your customer to follow up\u2014if there\u2019s a delay, take the initiative to communicate, even if it\u2019s bad news.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>\u2705 Train your staff well. Set clear expectations for behavior, and make sure you hire people who genuinely have the skills to interact with customers.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>\u2705 Invest in a good system that provides real-time order updates\u2014this avoids unnecessary back-and-forth and frustration<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>\u2705 And finally, customers don\u2019t care about how long your legs are\u2014they care about being treated with respect, honesty, and professionalism. They want timely, high-quality service and products.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p>If your business lacks a consistent customer interaction process or the proper training to support it, <strong>You-Pro<\/strong> is here to help.<br \/>Reach out to us at <strong>contact@you-p.io<\/strong>.<\/p>\n<p>By Erika Molina<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Wow!! And unfortunately, this is not the good kind of \u201cwow.\u201d It was appalling. I recently purchased an item from a major home improvement store that specializes in flooring.As always, I took the opportunity to observe the level of customer service\u2014it&#8217;s second nature to me. At the time of purchase, everything seemed fine. The salesperson helped explain the product options and their applications, clearly communicated the pricing, and informed me that my order would be delivered to my home in about a week and a half. Fast forward a week and a half\u2014no calls, no updates. So, I reached out to the store. They told me there were delays and that they couldn&#8217;t say when the product would be delivered. To make matters worse, the representative shrugged it off, saying it was a carrier issue and I\u2019d have to wait another week to \u201cmaybe\u201d get more information. \ud83d\ude41 A week later\u2014still no updates. I called again. The first person who answered had no idea about my order and said she\u2019d find someone who could help. After about ten minutes, someone else picked up and told me the computer she was using didn\u2019t have access to order information. She had to go to another terminal. More time passed. Then she came back and said, \u201cSorry for the wait. The store is huge, and my legs are short.\u201d \ud83d\ude33 Honestly, I didn\u2019t know whether to laugh or cry\u2014so I said nothing.\ud83d\ude36 In the end, she told me my order was, actually, already at the store and could be delivered within the next two days. So, from \u201cwe don\u2019t know where your order is\u201d to \u201cwe can deliver it in two days,\u201d all in about 15 minutes. Incredible. You might say: \u201cWell, at least you\u2019re getting your order\u2014you must be happy.\u201d Yes&#8230; and no. Sure, I\u2019m glad I\u2019ll finally receive my purchase, but I\u2019m not at all happy with the way the store handled the situation.This kind of experience builds distrust. And I can&#8217;t help but wonder\u2014if I hadn\u2019t called, would my order have just sat there until someone with longer legs stumbled across it? So, here are a few key points to remember when it comes to customer interactions: \u00a0 \u2705 Never give your customer a due date you\u2019re not committed to meeting. \u2705 Don\u2019t wait for your customer to follow up\u2014if there\u2019s a delay, take the initiative to communicate, even if it\u2019s bad news. \u2705 Train your staff well. Set clear expectations for behavior, and make sure you hire people who genuinely have the skills to interact with customers. \u2705 Invest in a good system that provides real-time order updates\u2014this avoids unnecessary back-and-forth and frustration \u2705 And finally, customers don\u2019t care about how long your legs are\u2014they care about being treated with respect, honesty, and professionalism. They want timely, high-quality service and products. If your business lacks a consistent customer interaction process or the proper training to support it, You-Pro is here to help.Reach out to us at contact@you-p.io. By Erika Molina<\/p>","protected":false},"author":1,"featured_media":889,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7],"tags":[26,27,31,20,28,25,30,22,24],"class_list":["post-888","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-behaviors","tag-client","tag-commitment","tag-customer","tag-interaction","tag-investiment","tag-management","tag-service","tag-training"],"_links":{"self":[{"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/posts\/888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/comments?post=888"}],"version-history":[{"count":7,"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/posts\/888\/revisions"}],"predecessor-version":[{"id":897,"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/posts\/888\/revisions\/897"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/media\/889"}],"wp:attachment":[{"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/media?parent=888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/categories?post=888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.you-p.io\/pt\/wp-json\/wp\/v2\/tags?post=888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}