Business Capabilities

Strategy & Planning
Creation of business strategy for new product lauches, implementation of new tools and projects.
Aftersales & Service

Customized consulting to support your Aftersales, Service Operations.

Training

Customer Interactions Training shaped to your type of business.

Processes & Procedures

Creation of processes and procedures guidance.

How we operate

Listening and Engaging

We partner with our clients, listen to their business mission and objectives, concerns, and needs, and gather precious information to find the correct strategy and solution.

Meeting (in person or virtually)

An introductory meeting is an important tool for meeting key players from the client side to get to know them, their experiences, needs, and their perception about the business, customers and affiliate entities.

Investigating process

A conversational questionnaire is used to go deeper into the aspects of the business that the client wants to fix or find new solutions.

Customized Design Thinking

A customized design thinking process can be used to support the development of new solutions, regardless of the product or business.

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